Job Description

---------------------------------------------------------------This position is responsible for performing a variety of administrative tasks and collaborating with other primary care staff to provider superior care to vulnerable homebound clients.

Estimated Hiring Range:

Bonus Target:

Current CareOregon Employees: Please use the internal Workday site to submit an application for this job.

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Essential Responsibilities

Patient Communication

• Complete outgoing phone calls to patients after they’ve been discharged from the hospital to meet regulatory requirements and assist providers in obtaining information prior to visits.
• Contact patients, families, and caregivers per clinician specific instruction. Outreach may include coordination of care, test results, referral information, appointment rescheduling, and documented instructions from the clinician.
• Link patient, families, and caregivers with other community resources including HCP social worker to enable continued community- based care and to enhance their quality of life.

Clinical Support

• Assist clinicians with referrals to specialists and orders, including but not limited to home health, hospice, palliative care, diagnostic testing, medical supplies, and equipment.
• Assist Housecall Providers staff with patients on their panel, provide support to clinical team working with assigned providers.
• Work collaboratively with the primary care clinical team to ensure excellent communication and continuity of care.
• Assist clinicians with obtaining prior authorizations.
• May authorize prescription refills for non-controlled drugs if approved by clinicians or in accordance with Housecall Providers standing orders.
• Communicate with primary care clinical team regarding patient hospitalizations and clinician visit requests, or equipment needs.
• Send chart notes, specialist referrals, visit summaries and forms for clinician signatures as requested.
• Practice within the scope of certification, as applicable and as required by law and regulation.
• Follow Housecall Providers standing orders and protocols to support clinical care of patient.

Documentation and Other Duties

• Document all patient interaction and support activities in an appropriate and timely fashion to maintain patient’s medical record.
• Maintain patient/family confidentiality in compliance with HIPAA laws.
• Learn and provide back-up coverage for reception, care coordination, DME, and office assistant responsibilities.

Experience and/or Education

Required

• Medical Assistant or equivalent certification
• Minimum 3 years of experience in a medical setting (e.g., primary care, geriatrics, and/or home health/hospice field), including experience with medical records system

Knowledge, Skills and Abilities Required

Knowledge

• Advanced knowledge of medical terminology, basic patient care, and community resources
• Detailed understanding of electronic medical record systems and the ability to integrate updates to those workflows on a regular basis
• Knowledge of HIPAA privacy rules and regulations

Skills and Abilities

• Ability to perform clerical functions, patient procedures, and care, and use clinical equipment, materials, and techniques within the scope of certification
• Computer skills, including working knowledge of Microsoft Office system
• Excellent customer service skills, including the ability to interact professionally, patiently, and courteously with staff, patients, families, and vendors over the phone and in person
• Strong interpersonal skills
• Ability to work both independently and collaboratively
• Ability to take initiative and utilize innovative techniques and ingenuity
• Ability to interact with various departments throughout the organization
• Ability to prioritize tasks, manage telephone calls with a professional demeanor, problem solve, to stay focused and be organized, and work well under pressure to meet deadlines
• Strong ability to use good judgment, personal initiative, and discretion to perform job responsibilities
• Ability to adhere to organizational standards, policies, and procedures
• Ability to work effectively with diverse individuals and groups
• Ability to work flexible hours, if needed
• Ability to learn, focus, understand, and evaluate information and determine appropriate actions
• Ability to accept direction and feedback, as well as tolerate and manage stress
• Ability to stand, walk, climb stairs, lift, carry, push, pull, and/or pinch small objects, crouch, crawl, reach and/or bend for at least 3 hours/day
• Ability to hear and speak clearly for at least 3-6 hours/day
• Ability to see, read, and perform repetitive finger and wrist movement for at least 6 hours/day

Working Conditions

Work Environment(s): ☒ Indoor/Office ☐ Community ☐ Facilities/Security ☐ Outdoor Exposure

Member/Patient Facing: ☐ No ☒ Telephonic ☐ In Person

Hazards: May include, but not limited to, physical and ergonomic hazards

Equipment: General office equipment

Travel: May include occasional required or optional travel outside of the workplace; the employee’s personal vehicle, local transit or other means of transportation may be used

Work Location: Work from home

We offer a strong Total Rewards Program. This includes competitive pay, bonus opportunity, and a comprehensive benefits package. Eligibility for bonuses and benefits is dependent on factors such as the position type and the number of scheduled weekly hours. Benefits-eligible employees qualify for benefits beginning on the first of the month on or after their start date. Housecall Providers offers medical, dental, vision, life, AD&D, and disability insurance, as well as health savings account, flexible spending account(s), lifestyle spending account, employee assistance program, wellness program, discounts, and multiple supplemental benefits (e.g., voluntary life, critical illness, accident, hospital indemnity, identity theft protection, pre-tax parking, pet insurance, 529 College Savings, etc.). We also offer a strong retirement plan with employer contributions. Benefits-eligible employees accrue PTO and Paid State Sick Time based on hours worked/scheduled hours and the primary work state. Employees may also receive paid holidays, volunteer time, jury duty, bereavement leave, and more, depending on eligibility. Non-benefits eligible employees can enjoy 401(k) contributions, Paid State Sick Time, wellness and employee assistance program benefits, and other perks. Please contact your recruiter for more information.

We are an equal opportunity employer

Housecall Providers is an equal opportunity employer. The organization selects the best individual for the job based upon job related qualifications, regardless of race, color, religion, sexual orientation, national origin, gender, gender identity, gender expression, genetic information, age, veteran status, ancestry, marital status or disability. The organization will make a reasonable accommodation to known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation will impose an undue hardship on the operation of our organization.

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